Industrial steam generators

Technical Service

Technical Support

Our extensive network of Technical Support (SAT), covered by official distributors, enables the most efficient intervention in the shortest possible time.

GICONMES Technical Service

GICONMES Technical Support: Secure Solutions

Technical Support LINE. Giconmes industrial steam generators

GICONMES has developed a highly reliable After-Sales Service that provides secure solutions.

GICONMES IBERICA has developed an After-Sales Service capable of guaranteeing secure and efficient solutions to breakdowns.


The “ASSISTANPHONE” service provided by our Customer Service allows you to contact experts in GICONMES products who will assist you in performing proper machine maintenance. Additionally, through ASSISTANPHONE, we provide you with any instructions or manuals related to our products.

When it comes to resolving any type of breakdown, even those involving component replacement, we offer our “GICONMES YOURSELF” service. Our Original Spare Parts Management ensures the maximum reliability of all supplied components.

Technical Support CTA. Giconmes industrial steam generators

Download the PDF for more information on our technical support service.

All products manufactured and marketed by GICONMES IBERICA, S.L. are covered for twelve (12) months with regards to materials and components. This Warranty applies to any element integrated in the chamber system, steam generator, vacuum cleaner, and accessories that make up the equipment, as well as the necessary labor for potential interventions. In the event that a solution cannot be provided through our “ASSISTANPHONE” option, a replacement unit will be provided to the customer free of charge within 48 hours of the warranty claim during the first year of service. The Warranty start date will be the date of commissioning.

The customer is formally committed to respecting the installation rules, adjustments, and instructions of the equipment (which will be provided at the time of commissioning) The equipment should not be handled by unauthorized personnel. Transportation costs are not included.

The warranty only covers components and interventions verified and validated by our technicians. Excluded from the warranty, and therefore borne by the customer, are the costs of spare parts, intervention hours, transportation and travel, in the following cases:

    • Misuse or negligence by the customer/user.

    • Acts of God or force majeure (atmospheric or geological phenomena, etc.) and accidents
      regardless of their origin.

    • Incorrect installation or lack of maintenance.

    • Use of improper chemicals or accumulation of residues (lime, soaps, greases, etc.)
      due to lack of cleaning.

    • Incorrect location or positioning of the equipment.

    • Use of water that does not meet the specifications stated in the manuals.

    • Wear or aesthetic deterioration resulting from normal use.

A fault is defined as any damage, breakage, or failure that prevents the normal operation of the equipment. If the fault is due to misuse or occurs after the warranty period, the customer will have the option of a replacement unit at their own expense (including transportation, installation, and rental costs). In this regard, GICONMES IBERICA, S.L. offers a comprehensive rental equipment fleet.

The replacement equipment will have similar or superior characteristics and features compared to the equipment purchased by the customer. All components of the system, except for accessories and implements (hoses, adapters, scrapers, reducers, brushes, pipes, connections, plugs, etc.), are considered replaceable. Unless there is clear evidence to the contrary, the costs of replacing these accessories and implements will be borne by the customer.

For customers who are not interested in subscribing to our GWP-72 option, GICONMES IBERICA, S.L. offers Technical Assistance Services, which can be scheduled based on specific needs.

Technical Support CTA 4. Giconmes industrial steam generators

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